Customer Service Representative

Pella Corporation
Job Description
Customer Service Representative
Pella, IA

Do you enjoy solving complex problems and continual learning? Is delivering exceptional customer service a strength of yours? If so, we are looking to hire talented Customer Service Representatives to work in our team based Customer Service area at Pella Corporation in Pella, IA.  As a customer service representative, you will be able to use your organization, problem solving, and multi-tasking skills when responding to customer needs either on the phone or through written communication. With your ability to listen attentively and desire to create a positive experience, you are in a critical role to make a difference in our customer’s mind as a customer service representative.  Apply online at
  • Job duties for this Customer Service Representative may include, but are not limited to:
  • Assisting with the identification, development, and implementation of programs and policies to support internal and external customer satisfaction
  • Answering inquiries via phone and email
  • Obtaining working knowledge of all products
  • Communicating intelligently and accurately with consumers on technical issues 
  • Analyzing information, exercise problem solving skills, and a high degree of professionalism to insure customer needs are met
  • Maintaining detailed and accurate record of all transactions
  • Authorizing credits
  • Assisting with the training and mentoring of new personnel 
Job qualifications for this customer service representative include but are not limited to:
  • Associates degree or equivalent from two-year college or technical school
  • One-year related experience or training; or equivalent combination of education and experience is desirable
  • Proficiency with Microsoft® Word, Excel, Outlook and PowerPoint software applications
  • Ability to moderately type and proficiently use computer and phone systems
  • Ability to navigate web based applications
  • Develop proficiency in Pella proprietary software
  • Strong verbal and written communication
Pella Corporation is committed to workforce diversity. Pella is a Tobacco-Free Work Environment.  Pella participates in E- Verify.  Pella will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
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